Terms & Conditions for our Therapist Websites and Services
Here are some of the important questions you might ask. If you can't find the answer you are looking for, please feel free to contact us and we will be very happy to assist you.
1. Do I own my domain/ website name?
Yes, your website name, or "domain" name is registered by us via the relevant authorities with you or your company listed as the legal registrant. This means your website "name" is under your control.
2. Do I sign a long-term contract?
No, your website package rolls over on a monthly basis. If your circumstances change and you no longer need a website, all we ask is 30 days notice. Renewal fees already paid are non-refundable.
3. Why do you take a deposit?
When we agree to build a website for you, we immediately commence groundwork on your site. This entails securing your website name, configuring all the files and programmes that make websites work and sourcing imagery and artwork. We also allocate design time and work schedules to ensure we are always on hand to deal with your queries promptly. The deposit is non-refundable.
4. When is the final payment made?
Final payment is due 4 weeks after the initial sign up or on completion of the website, whichever comes first.
5. What does the monthly hosting cover?
On a daily basis we monitor and maintain all our websites, this includes security checks and software upgrades. We also ensure the servers are running at optimal levels to ensure your site is not interrupted by technical glitches. The cost also covers the cost of keeping your website files safe and providing email services.
We also provide email and phone support whenever you need us or have any questions.
Hosting fees are payable via standing order by the 15th of each month.
6. What are the steps involved in setting up a website?
Generally we would have a phone chat to get to know each other and for us to gain an initial understanding of your needs. This is followed up by an email quotation which is based on your specific requirements.
On acceptance of our offer, we will issue an invoice for the deposit which may be paid by debit or credit card (through Paypal) or BACS transfer.
On receipt of the deposit, we will produce a number of design drafts for your consideration.
Once a design concept is agreed on, we will build the site framework and commence content insertion. This can be done by sending us the content in text format or we can also arrange access to the site so you can upload content yourself whilst the website is being built.
After final checks and tests your site will be launched.
At every stage we will supply you with guidance and support to create a website that really works for you!
7. How long is my domain name registered for?
Generally .co.uk website names are valid for 2 years. The cost of renewing would be approximately £10-00.
8. Are there any other charges?
On the whole no, we do believe in an open and transparent pricing structure and will never subject you to hidden charges. From time to time you may require new functionality or enhancements to your website which involve technical expertise.
In this case we will always quote in advance and only commence work on your approval.
For general information about websites and how search engines work please visit our Website Resources for Therapists section.
9. Can I cancel my website?
Yes, you can cancel your website at any time. Any fees and hosting paid are non-refundable.