Privacy Notice

Last updated: October 2026

Youcan Consulting Ltd respects your privacy and is committed to protecting your personal information. This Privacy Notice explains what personal information we collect, why we collect it, how we use and protect it, and your rights in relation to your information.

Who we are

Youcan Consulting Ltd is the data controller for personal information that we collect and use in connection with our own business activities.

Youcan Consulting Ltd
57 Sedgwick Avenue
Uxbridge
UB10 9DG

ICO registration reference: ZC249570

For questions, requests or concerns relating to privacy or the use of your personal information, please contact:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Information we collect

The personal information we collect will depend on your relationship with us and may include:

• your name;

• business or practice name;

• postal or business address;

• telephone number;

• email address;

• website and domain information;

• correspondence and enquiries;

• details relating to the services we provide to you;

• support and service history; and

• invoicing, payment and accounting records.

We aim to collect only the information reasonably necessary to provide our services and operate our business.

How we collect information

We generally receive personal information directly from you when you:

• contact us by email;

• ask us about our services;

• become a client;

• instruct us to provide website, hosting or related services;

• communicate with us regarding an existing service; or

• make payments to us.

Enquiries received by email are handled internally and stored electronically.

How we use your information

We may use personal information to:

• respond to enquiries;

• provide quotations and information about our services;

• establish and manage our relationship with you;

• design, develop, host, maintain and support websites and associated services;

• provide technical support;

• manage domains, hosting and email services where applicable;

• issue invoices and maintain accounting records;

• collect and administer payments;

• communicate with you regarding the services we provide;

• maintain the security and operation of our systems and services;

• comply with legal, regulatory and accounting requirements; and

• establish, exercise or defend legal rights where necessary.

We do not currently use personal information for routine mass email marketing or newsletters.

If this changes, we will ensure that any marketing activity complies with applicable data-protection and electronic-communications legislation.

Our lawful bases for using personal information

Depending on the circumstances, we process personal information under one or more of the following lawful bases:

Contract – where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legal obligation – where we need to retain or use information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – where processing is reasonably necessary to operate and protect our business, provide and improve our services, communicate with clients and maintain appropriate business records, provided that these interests are not overridden by your rights and interests.

Where another lawful basis is required for a particular activity, we will use the appropriate basis.

Payments

Youcan Consulting Ltd does not store customers' debit or credit card details.

We use third-party payment providers, including GoCardless for Direct Debit arrangements and PayPal for certain payments.

When you use these services, your payment information is processed by the relevant payment provider in accordance with its own privacy and security arrangements.

We may retain information about payments made, such as the amount, date, invoice reference and payment status, as part of our accounting records.

Service providers

We use carefully selected third-party service providers to operate our business and provide services to our clients.

These currently include:

• 20i, IONOS and Hostinger – website hosting and associated infrastructure;

• Microsoft 365 – business email, electronic communications and cloud storage;

• QuickBooks – accounting and financial record keeping;

• GoCardless – Direct Debit payment processing; and

• PayPal – payment processing.

These providers may process personal information on our behalf or, depending on the service concerned, act as independent data controllers.

We do not sell personal information.

We only disclose or provide access to personal information where reasonably necessary to provide our services, operate our business, comply with a legal obligation, protect our legitimate interests, or where you have authorised us to do so.

Website hosting and client data

As part of our website hosting, development, maintenance and support services, Youcan Consulting Ltd may have technical access to information stored on websites belonging to our clients.

In these circumstances, the client will generally determine why and how personal information relating to their own website users, customers or service users is collected and used.

Where Youcan Consulting Ltd processes such information solely on the client's instructions, we act as a data processor on behalf of that client rather than as the data controller.

Our hosting and technology providers may also act as sub-processors where their infrastructure is used to provide those services.

Separate contractual arrangements may apply to processing carried out by us on behalf of clients.

Access to information and security

Personal information held directly by Youcan Consulting Ltd is stored electronically.

Access is restricted to authorised persons who require the information for legitimate business purposes.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

International processing

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place in accordance with applicable UK data-protection law.

Further information about relevant safeguards can be requested by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and satisfying legal, accounting, regulatory and contractual requirements.

Different types of information may therefore be retained for different periods.

Financial and accounting information is retained for the period required by applicable law.

Client information and correspondence may be retained while services are being provided and for an appropriate period afterwards where it is reasonably necessary for support, business records, legal obligations or the establishment, exercise or defence of legal claims.

Information that is no longer required will be securely deleted or anonymised where appropriate.

Your rights

Depending on the circumstances and the lawful basis on which we process your information, UK data-protection law may give you rights including:

• the right to be informed about how your information is used;

• the right to request access to your personal information;

• the right to request correction of inaccurate or incomplete information;

• the right to request deletion of your information in certain circumstances;

• the right to request restriction of processing in certain circumstances;

• the right to object to certain processing;

• the right to data portability in certain circumstances; and

• rights relating to automated decision-making where applicable.

Not all rights apply in every circumstance.

If you wish to exercise any of your data-protection rights, please contact Youcan Consulting Ltd in the first instance by email at:

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We may need to verify your identity before responding to a request.

You also have the right to object to processing based on legitimate interests in circumstances provided for by data-protection law.

Data protection concerns and complaints

If you have a concern or complaint about the way Youcan Consulting Ltd has collected, stored or used your personal information, please contact us in the first instance so that we have the opportunity to investigate and respond.

Data-protection requests and complaints should be sent by email to:

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We will consider your request or complaint and respond in accordance with our obligations under applicable data-protection law.

If you are not satisfied with our response, or believe that your data-protection rights have not been respected, you have the right to raise your concern with the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

Cookies

Our website may use cookies and similar technologies.

Information about the cookies we use, their purposes and the choices available to you is provided separately in our Cookie Policy.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, technology, service providers or legal obligations.

The latest version will be published on our website and the date of the most recent update will be shown at the top of this notice.