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Terms & Conditions for our Therapist Websites and Services
Here are some of the important questions you might ask. If you can't find the answer you are looking for, please feel free to contact us and we will be very happy to assist you.
1. Do I own my domain/ website name?
Yes, your website name, or "domain" name is registered by us via the relevant authorities with you or your company listed as the legal registrant. This means your website "name" is under your control.
Generally .co.uk website names are valid for 1 year. The cost of renewing would be approximately £15-00. A .com domain would cost around £20 p/a.
2. Do I sign a long-term contract?
No, your website package rolls over on a monthly basis. If your circumstances change and you no longer need a website, all we ask is 30 days notice. Renewal fees already paid are non-refundable.
3. Why do you take a deposit?
When we agree to build a website for you, we immediately commence groundwork on your site. This entails securing your website name, configuring all the files and programmes that make websites work and sourcing imagery and artwork. We also allocate design time and work schedules to ensure we are always on hand to deal with your queries promptly. The deposit is non-refundable.
4. When is the final payment made?
Final payment is due 4 weeks after the initial sign up or on completion of the website, whichever comes first.
5. What does the monthly hosting cover?
On a daily basis we monitor and maintain all our websites, this includes security checks and software upgrades. We also ensure the servers are running at optimal levels to ensure your site is not interrupted by technical glitches. The cost also covers the cost of keeping your website files safe and providing email services.
We also provide email and phone support whenever you need us or have any questions. This is subject to reasonable usage, basic premise being we will respect your time and know you will respect ours.
Hosting fees are payable via standing order by the 15th of each month, you will receive detailed instructions on this via email.
Generally .co.uk website names are valid for 1 year. The cost of renewing would be approximately £15-00. A .com domain would cost around £20 p/a. This is invoiced annually.
6. What are the steps involved in setting up a website?
Generally we would have a phone chat to get to know each other and for us to gain an initial understanding of your needs. This is followed up by an email quotation which is based on your specific requirements.
On acceptance of our offer, we will issue an invoice for the deposit which may be paid by debit or credit card (through Paypal) or BACS transfer.
On receipt of the deposit, we will produce a number of design drafts for your consideration.
Once a design concept is agreed on, we will build the site framework and commence content insertion. This can be done by sending us the content in text format or we can also arrange access to the site so you can upload content yourself whilst the website is being built.
After final checks and tests your site will be launched.
At every stage we will supply you with guidance and support to create a website that really works for you!
7. How long is my domain name registered for?
Generally .co.uk website names are valid for 1 year. The cost of renewing would be approximately £15-00. A .com domain would cost around £20 p/a.
8. Are there any other charges?
From time to time you may require new functionality or enhancements to your website which involve technical expertise and time. This may be adding new sections, team profiles, or any other substantive changes. Our hourly rate would be £45.
If you have any other questions, please contact Mark on 07714 398 776 or email:
For general information about websites and how search engines work please visit our Website Resources for Therapists section.
9. Can I cancel my website?
Yes, you can cancel your website at any time. Any fees and hosting paid are non-refundable.
10. Do you provide content?
No, the content you supply to us is yours and it is assumed that all rights to that content are owned by you. This means that material sourced from other websites or sources should be done with permission and acknowledgment. This remains the responsibility of the site owner to ensure your content does not infringe any intellectual property rights.
I can highly recommend Mark Bate and his company YouCan Consulting if you are a therapist who wants a bespoke website as well as marketing advice. I found Mark incredibly helpful, attentive and patient as he guided me through the process of designing a website for my private practice. I ended up with all that I had hoped for, and more. Mark understands the challenges of psychological practice and the tension that professionals face in marketing their services while retaining an ethical stance. His warm and friendly nature made him a pleasure to deal with at all times.
Angela Gilchrist
Consultant Clinical Psychologist
"Thanks Mark for an excellent job. My website looks great! People have given me really good feedback saying it works well, looks good and is easy to navigate. You gave so generously of your time, and your expertise means I have been able to achieve more than I had originally hoped for."
Dr Alesia Moulton-Perkins
Chartered Psychologist
"Mark has been absolutely wonderful to work with. Patient, professional, approachable and he is very good at what he does. There were a few technical issues during the implementation process that would have left this technophobe's head spinning, but Mark was helpful and easily and simply explained the difficult. I love my new website. It is exactly what I had hoped for and wanted. I credit Mark's excellent work and creativity in being instrumental in helping me build my business through my internet presence. I highly recommend YouCan Consulting."
Elaina Curran
Hypnotherapist
Mark and the YouCan consulting team have been absolutely fantastic in helping developing our new therapy website, and at very reasonable costs. Mark's expertise in designing the site and his informed advice regarding its content has been invaluable.
He has been incredibly patient throughout the process, despite multiple requests and re-edits, and he has worked hard to meet each and every one of our needs and preferences. I cannot recommend his services highly enough.
Dr Gabriel Brady
Better Therapy Partnership
"Mark has worked closely with me to really understand, clarify & create the branding, content and overall 'feel' for the various elements of my developing practice and has always proved to be insightful, efficient and very much focused on my needs. His ability to translate what is in one's mind into something tangible and effective is evident as is his balance of warmth & credibility. I look forward to working with him for many years to come and would certainly strongly recommend him as an important resource for anyone looking to move into, refresh or build a private practice."
Richard Geddis
Psychotherapist
Testimonials
We are a Limited Company registered in England and Wales
Registration Number:
735 9434
